At Moltravi, customer satisfaction is our priority. We want you to feel confident with every purchase.
If you are not completely satisfied with your order, we are here to help with our return and refund process.
Return Period
You may request a return within 30 days after receiving your order.
To be eligible for a return, items must meet the following conditions:
- The item must be unused, unworn, and in its original condition.
- The product must include original packaging, tags, and accessories (if applicable).
- Proof of purchase or order details are required.
Items That Cannot Be Returned
For hygiene, safety, or product protection reasons, certain items may not be eligible for return if they have been used, damaged, or are not in their original condition.
Items returned without prior approval or outside the return period may not be accepted.
How To Start A Return
To request a return, please contact our customer support team with your order number and the reason for your return.
Email: zara68986@outlook.com
Our team will review your request and provide the return instructions if your return is approved.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our mistake.
We recommend using a trackable shipping service when returning items to ensure your package arrives safely.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days of delivery and provide relevant details or photos.
We will review the issue and work with you to provide the best possible solution.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Cancellation requests can only be accepted before your order has been processed or shipped.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team:
Email: zara68986@outlook.com
We aim to respond to all inquiries within 24–48 business hours.
